Who we are

Our website address is: https://extraordinary.coach

Extraordinary Coach is a business offering personal transformation experiences through personal coaching and personal filming activities.

Extraordinary Coach Ltd is a Company Registered in the UK, Townend Farm, Low Catton, York

What personal data we collect and why we collect it

By default we do not collect any personal data about our visitors, and only collects the data shown on the User Profile screen from registered users if you choose to register. If you choose to contact us through our contact form, we collect the data shown in the form. We will use this data to contact you to respond to your request. We may contact you with new and updates in the future. We will NEVER share your information with any third parties.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

We keep contact form submissions for twelve months for customer service purposes, but we do not use the information submitted through them for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content from youtube.com and Vimeo.com. Embedded content from these websites behaves in the exact same way as if you have visited these websites.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

At extraordinary Coach we utilise Google Analytics to provide us with basic information on website usage. We do not track personal information and we do not see Google Analytics for any marketing activity.

This is Google Analytics Privacy Policy.

At Google, we are keenly aware of the trust you place in us and our responsibility to keep your privacy and data secure. As part of this responsibility, we let you know what information we collect when you use our products and services, why we collect it, and how we use it to improve your experience. The Google privacy policy & principles describes how we treat personal information when you use Google’s products and services, including Google Analytics.

Google Analytics utilises Cookies and this is their Cookie policy.

Google Analytics mainly uses first-party cookies to report on visitor (aka. user) interactions on Google Analytics customers’ websites. Users may disable cookies or delete any individual cookie. Learn more

In addition, Google Analytics supports an optional browser add-on that – once installed and enabled – disables measurement by Google Analytics for any site a user visits. Note that this add-on only disables Google Analytics measurement.

Where a site or app uses Google Analytics for Apps or the Google Analytics for Firebase SDKs, Google Analytics collects an app-instance identifier — a randomly generated number that identifies a unique installation of an App. Whenever a user resets their Advertising Identifier (Advertising ID on Android, and ID for Advertisers on iOS), the app-instance identifier is also reset.

Where sites or apps have implemented Google Analytics with other Google Advertising products, like Google Ads, additional advertising identifiers may be collected. Users can opt-out of this feature and manage their settings for this cookie using the Ads Settings. Learn more

Google Analytics also collects Internet Protocol (IP) addresses to provide and protect the security of the service, and to give website owners a sense of which country, state, or city in the world their users come from (also known as “IP geolocation”). Google Analytics provides a method to mask IPs that are collected (detailed below) but note that website owners have access to their users’ IP addresses even if the website owners do not use Google Analytics.

Who we share your data with

Your data is shared with two external services, purely to enable Extraordinary Coach to provide you with the services described in the website.

We utilise MailChimp to capture your data if you choose to contact us through our contact forms. If you directly purchase a product from us (an experience, a workshop, coaching) then we will load the data you provide to MailChimp for storage. We will not share your data with any third parties.

To view MailChimps privacy policy please click here – https://mailchimp.com/legal/privacy/ 

We utilise PayPal to process any payments you choose to make to Extraordinary Coach Ltd.

To view PayPal’s privacy policy please click here – https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev 

How long we retain your data

We do not record or process any personal analytics data at Extraordinary Coach Ltd. If you make a query via our contact form, or create a transaction with us by ordering a product or service we will keep the information you share for three years.

If you leave a comment on the website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Your data is not sent outside of the European Union. This could include your web hosting, cloud storage, or other third party services.

Our web hosting is provided by WP Engine who are fully GDPR compliant. Their policy can be found here – https://wpengine.co.uk/support/gdpr-compliance/

Visitor comments may be checked through an automated spam detection service.

Your contact information

If you have any queries regarding your privacy and use of data at Extraordinary Coach Ltd please contact dat[email protected] 

How we protect your data

Your data is protected to the GDPR compliant standards offered by MailChimp and Paypal which is where we store your personal data.

What data breach procedures we have in place

If we become aware of a data breach we will inform you of the nature of the breach within 24 hours by emailing you.

What third parties we receive data from

We do not receive any data from third parties.

What automated decision making and/or profiling we do with user data

Extraordinary Coach Ltd is a business offering personal experiences and we value a personal connection. We do not carry out any automated decision making or profiling.

Industry regulatory disclosure requirements

We are not subject to any regulatory disclosure requirements.

Ninja Forms allows you to collect personal information

If you choose to contact us using our website contact form we utilise Ninja Forms WordPress Plugin to process that data and pass it to MailChimp. You can read their privacy policy here – https://ninjaforms.com/privacy-policy/