This Privacy Policy explains how Extraordinary Coach ("we", "us") collects, uses, and protects your personal data when you visit our website, sign up for coaching, or join the Network.
1. Information We Collect
- Account & contact data: name, email, company, role.
- Coaching engagement data: intake forms, session notes you share with your coach.
- Newsletter subscriptions: email address and source page.
- Usage data: pages viewed, links clicked, device and browser information.
2. How We Use Your Data
- To deliver and improve the Services.
- To communicate with you about your account, coaching, or product updates.
- To send marketing emails (only with your opt-in; unsubscribe any time).
- To meet legal, accounting, and security obligations.
3. Legal Bases (GDPR)
We process personal data on the legal bases of contract performance, legitimate interests, compliance with legal obligations, and consent (for marketing).
4. Data Sharing
We share data only with vetted processors that support the Services (hosting, email delivery, payments, analytics). We do not sell your personal data.
5. Data Retention
We retain personal data only as long as needed to provide the Services or comply with legal obligations. Newsletter subscribers can unsubscribe at any time, after which we delete the record within 30 days.
6. Your Rights
Depending on your jurisdiction, you have the right to access, correct, delete, port, or restrict the processing of your personal data, and to withdraw consent. See our Data Rights page to file a request.
7. Security
We use industry-standard safeguards including encryption in transit, role-based access controls, and regular audits.
8. International Transfers
Your data may be processed in the United States and other jurisdictions. We rely on Standard Contractual Clauses where required.
9. Contact
For privacy questions, email privacy@extraordinarycoach.com.